Newt's FAQ

•	How long will it take to receive my order?
•	Your website told me an item was available, but I received a message telling me my order could not be fulfilled. Why does this happen?
•	How do you handle backorders?
•	I'm uncomfortable sending my credit card over the Internet. Can I pay by check or call my order in over the phone?
•	Why do all of your prices end with .00 instead of .99?
•	Do you offer wholesale pricing?

How long will it take to receive my order?

Total Delivery Time = Shipping Time From Our Warehouse (Estimated) + Delivery Method Shipping Time (Estimated):

SHIPPING TIME FROM OUR WAREHOUSE (ESTIMATED):
"Shipping Time From Our Warehouse (Estimated)" is the amount of time required to process your order from the time we receive it to the time it leaves our warehouse.
"Most" ITEMS: Normally ship from our warehouse within 48-72 business hours.
ALL OTHER ITEMS: Normally ship from our warehouse within 3-7 business days.

TOTAL DELIVERY TIME for ALL OTHER ITEMS = SHIPPING TIME (ESTIMATED) (3-7 business days) + DELIVERY METHOD SHIPPING TIME (ESTIMATED) (see below) for the type of shipping that you choose.

Choosing Second-Day Air or Priority Mail Shipping does not mean your order will be delivered in 2-3 days from the time you place your order. You will receive your order 2-3 Business days after the "Estimated Shipping Time From Our Warehouse."

DELIVERY METHOD SHIPPING TIME (ESTIMATED):
REGULAR PARCEL POST: 3-14 working days, depending on location + estimated shipping time from our warehouse.
PRIORITY MAIL: 2-3 working days + estimated shipping time from our warehouse.
UPS GROUND: 4-6 working days, depending on location + estimated shipping time from our warehouse.
UPS 2-DAY: 2 working days + estimated shipping time from our warehouse
CANADA: 2-3 weeks, depending on location + estimated shipping time from our warehouse.
INTERNATIONAL: 2-6 weeks, depending on country + estimated shipping time from our warehouse.

Your website told me an item was available, but I received a message telling me my order could not be fulfilled. Why does this happen?

Although we do our best to keep our inventory accurate, occasionally items become no longer available or go on backorder before we can update the information on our website. If an item is on backorder, you will receive notification of the estimated date we expect to ship the backordered item via email.

Many times our product is available only in VERY LIMITED QUANTITIES and many times they sell out very quickly. Currently we update our website inventory status on a daily basis. So there is a possibility that an item may show as available when it has recently sold out. All orders are processed and fulfilled on a first-come first-served basis. In addition, if you order a large quantity of a title, you may exceed our available inventory. In this case, we will ship everything we have available. You will be notified by email if your order exceeds our available inventory.

How do you handle backorders?

Although we do our best to keep our inventory accurate, occasionally items become no longer available or go on backorder. If an item is on backorder, you will receive notification of the estimated date we expect to ship the backordered item via email. If we do not have a valid email address for you we will notify you with a postcard sent by regular U.S. mail or try to call you.

If an item is on backorder it will be shipped to you via parcel post at no extra charge when the item arrives in our warehouse. Your credit card will never be charged until an item is actually shipped to you.

I'm uncomfortable sending my credit card over the Internet. Can I pay by check or call my order in over the phone?

We are happy to accept payment by check for items that you find on our website. If you decide to pay by check please be sure to follow all of the steps listed below.

NOTE: We cannot guarantee availability of items purchased by check because we cannot process the order until the check arrives. In most cases, if you send your check right away the items will still be available. However, occasionally items become unavailable or go on backorder. Also, many bargain basement items on our website are available in limited quantities and sell out very quickly.

For the reasons stated above, we encourage you to order through our website. Our secure server uses sophisticated encryption technology making it nearly impossible for someone to intercept and decode your credit card and personal data. If you are uncomfortable sending your credit card number over the Internet, you may also call our order number and place your order on the phone by using a major credit card. For best service, our internet order department is available from 8:30 am to 5 pm EST. However, you may still place orders via our general sales department Monday through Friday, 8:30am to 5pm EST. Just call 1-707-463-1351.

TO ORDER BY CHECK WE WILL NEED THE FOLLOWING:

•
A printout of your shopping cart or...

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A list of item numbers, titles, authors and prices.

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Your billing and ship to address, daytime (preferable) or home phone number, email address.

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Company or personal check for the full amount of your order.

•
ORDERS CANNOT BE PROCESSED WITHOUT THE ABOVE INFORMATION

Why do all of your prices end with .00 instead of .99?

Many of our competitors like to play the mental game of saving one penny. We like to choose the more upfront approach. We do not hide our price or play the penny mind game!

Do you offer wholesale pricing?

At this time we have a few items for wholesale. We do have future plans of offering more items for wholesale, but for now they are limited.